General Terms of Delivery

 

Orders

1. Orders must be placed in written form.  An order must include the name of an ordering company with the full data (the name, address, VAT number, phone number, name and surname of the ordering person). If delivery address is different than company address, it must be mentioned. The order should be stamped and signed by the responsible employee.
2. If ordering for the first time, a company must send current registration documents (registration confirmation, VAT confirmation etc.)
3. The orders are realized within 48h since the receipt when the goods are available in the internal warehouse.  If the goods are in the bonded warehouse, another 48 hours must be considered additionally to realize the order.
4. A delivering company realizes special orders according to the rules  in the „Special Orders” enclosure.
5. A delivering company delivers the goods according to the rules in „Delivery Conditions” enclosure.

Payments

1. The first order placed by  a new clients is connected with an advanced payment to the mentioned account, before a shipment is sent.
2. An ordering company can apply for a 14-day payment condition when ordering for the next time.
3. If a payment is based on cash conditions there is an additional discount possible.
4. There is an enclosure „Trading Conditions”  regarding payments.

Claims

1. An ordering company is obliged to check the delivery immediately when it is received.
2. Quantity  claims will be taken into consideration within 48 hours after the delivery.
3. This is allowed to send a claim when the goods are not accordant to an order. Complaints must be sent in written form within 7 days after the delivery and processed goods will be not taken into consideration (processed means f.e. with printing or embroidery).
4. Before the goods are processed, the receiver is obliged to check the goods according to their quality, sizes and colours. The goods which have been processed are considered as accepted and accordant to the order.
5. If a claim is accepted a delivering company pays for transport cost connected with return shipment. A return shipment should be sent with the forwarder indicated by a delivering company.
6. Definitions and claim report are enclosures to the above mentioned points.

 

Definitions

Quantity claims – when it is stated within 48 hours that  received number of pcs is lower or higher than mentioned in the order.
Defective goods – when the goods have been not used but they are evidently damaged
Evident defects – if this is possible to state a defect after careful viewing the goods.
Hidden defects – when a defect is discovered while using appropriately.
General Terms of Delivery – when a product is used according to the rules mentioned on labels and etiquettes, a product is not used in extreme conditions.
Colour difference -  a difference caused by different kind of used fabric or different deliveries of the same product. The  colour difference of 10% is regarded as originally accepted colour.
Processed goods – when a product is processed in anyway. Such goods cannot be claimed. There is an exception, when such goods can be claimed if there is a hidden defect. Colour differences are not regarded as defect when the goods are processed.
Product features – all fabrics used for production have special physical features. Thanks to these features the goods used appropriately are gradually exploited.

Delivery terms

1. A delivering company delivers the goods at cost of receiver by DPD company.
2. A delivering company has the right to delay in the delivery if there is any unexpected situation.
3. A receiver is obliged to accept all the packages and sign all related documents.
4. This is possible to receive the goods with the customer’s forwarder if this is arranged previously with Promostars Sales Office.
5. If a package is damaged or there is any other significant defect of package, an ordering company is obliged to issue a claim report of forwarder with assistance of an employee of a forwarding company.

Special orders

1. Special order is regarded for the products not included in the current offer of a delivering company.
2. According to special rules of special orders, a price and delivery time must  be agreed everytime with a delivering company.
3. When a special order and all rules related to this order are accepted by ordering company and the order is in status “processed” , there is no possibility for ordering company  not to collect this delivery.
4. If a special order should be cancelled, there is a penal sanction of 50% of value of previously placed special order.
5. A special order has a status “processed”  when a written declaration  is sent by an ordering company.
6. Terms of payment, delivery and kind of transport  are the same as for the orders realized from a standard offer.
7. An ordering company is obliged to make a prepayment agreed before a special order is  confirmed.